TALK ABOUT A TIME YOU RECEIVED GOOD
CUSTOMER SERVICE
When it was?
What exactly happened? Who offered you the service?
Why you were satisfied!
Well, no doubt, good customer service is key to success for any business and here I would like to talk about my recent experience that I had with amazon.com Actually, on the recommendation of my friend, I decided to buy a pair of shoes from this website. I got excited to see that it was offering a massive discount on the pair I wanted to buy So, I placed my order and I was supposed to receive the parcel in 3 days. You won't believe that the parcel got delivered the very next day and I was on cloud nine. I was excited to see it and when I opened, to be honest, my excitement turned into disappointment. The fact is that the shoes were not the same that I ordered, in fact one of the shoes was faulty as well. I got really depressed I talked to my friend and he told me that this company has good reputation for its customer service as well and Ishould contact them I immediately called the customer care and one of the representatives talked to me in a very humble manner. Though. I was little angry over the phone but he said, "sit please you can share your problem and I am listening to you patiently When I describe the situation he said, "nothing to worry about, the company will arrange a free pick up of that parcel, and will be sending me the same pair of shoes as I ordered In fact, as a goodwill gesture he also sent me 2 movie tickets to apologize So,
I was really impressed the way the company handled my problem and offered me wonderful customer service and this is perhaps the reason why today I am a regular buyer of amazon.com.
FOLLOW UPS
QI What do you think of the relationships between companies and consumers?
Ans! Well, I believe, there is a mutual relationship between both the company and a customer where they both need to respect and trust each other. For instance companies provide products of best quality to serve the needs of the consumers and in return consumers provide their valuable feedback which can increase the sales of the companies and boost the revenue. the companies and the reverse G
Q2. As a customer, what kind of services would you expect to receive from a company?
Ans? In my opinion, compames should always maintain trust of their customers by keeping communication channels open for them. For instance if the product of the companies does not match the promised standards then the customer deserves compensation. This helps to maintain the reputation of a company
Q3. What kind of jobs involve coping with the public? Ans3 Well, I think a plethora of jobs involve dealing positively
with the public. To cite an example sales jobs, health services, teaching marketing and so on. Nevertheless, although online jobs lack face to face communication, yet they deal with the public to a great extent.
04. Why should companies react quickly when customers have difficulty?
Ans4 I think, the prime reason for immediate response to customers query is to maintain the dignity of the organisation and if they don't then they may lose one or more customers who easily get influenced by the bad ratings or the reviews and this may ruin the reputation So, company should try to soothe the dissatisfied customer as soon as possible.
to satisfy Q5. How important is it for a company to satisfy their customer with good customer service?
Ans5. I believe, contentment of the customers should always be the prime concern of the companies to maintain their place in the business market. They need to provide the best customer services to their clients if they wish to flourish more than other competing companies and retain their existing consumers.