Describe a problem you had while shopping online or in store.
When it happened?
What you bought
What problem you had?
And explain how you felt about the experience?
SW
I am shopaholic person and I like to purchase lots of products through online websites such as, amazon, flipkart and many more. However, today I am going to talk about a time when had terrible experience of online shopping. Last month, there was a huge festival sale on amazon for several types of products like clothes, shoes etcetera. While surfing for products in sale, I found there a Nike leather jacket on huge discount. Immediately, I made my decision to buy that jacket. Hence, I ordered in 2500 rupees. Actually, that same jacket was available in Nike store, but it was 600 costlier. Honestly speaking, I was on cloud nine after getting branded jacket on great deal. After waiting for 4 days, I got my parcel. However, when I opened my package, I found a big hole on the jacket. It really made me disappointed. Then, I called Amazon customer care and aware them about the issue. Moreover, I gave them photos of defected jacket by e-mail. Firstly, they apologized for the mistake, and also promised to take action on seller. After that, they gave me two options. Either I could get refund, or I could replace the same order. So, I decided to get refund. They initiated the pickup of jacket, which was completed by amazon delivery boy. After 4 hours, i got my money back. All in all, I felt really unhappy for the bad experience of online shopping.
1. What kind of customer service do you think is good?
Ans.I think that creating a good customer experience depends on multiple factors. The companies should ensure that the staff providing the service should be prompt, attentive, and most importantly be very patient and polite with the client.
2 What are the differences between shopping online and in-store?
Ans.There are numerous differences between online shopping versus shopping from brick and mortar stores. First of all, online shopping is more convenient as it saves a lot of time and energy. Also, it can be done 24x7, whereas, the stores are generally open for 10-12 hours only. The only benefit of retail stores is that an individual can make a better judgement of the look and feel of the product which is not possible online.
3 What problems do customers often have while shopping?
Ans.Generally, the customers are not able to easily find products/goods that match their needs or taste For example, sometimes if a person likes a particular piece of clothing, he/she might not be able to find the right size for it. Other than that sometimes they might have to deal with rude and impolite staff.
4 What do you think customers should do when there are problems with products bought online?
Ans. The customers should immediately lodge a complaint with the website from which they have bought the product. Also, they should go through the refund and return policy for the product and then take the necessary action.